How can I manage my subscription?

How to Cancel Your Subscription

Auto-renewal is on by default for all members. You can follow the steps below to turn off auto-renewal on your subscription. Note that this will prevent any future renewals, and your membership will be valid through the current end date. It will expire after that date.

The steps vary depending on when and how you purchased your subscription, click the appropriate section to see more info. Please get in touch with us if you need any help!

Purchased on our website

Our subscription management page within user accounts is currently under construction, but don't worry! You can sign directly into our billing portal to manage the renewal settings on your subscription or provide a new credit card.

  1. Go to our billing portal by clicking here.
  2. Enter your billing email address.
  3. Then you'll be asked to check your email inbox to verify your account and continue. 
  4. Click the link in that email to manage your subscription. The subscription dashboard will look like the screen shown below.

If you don't see an option to cancel or are having difficulty finding the cancelation button, please contact us ASAP at info@campendium.com and we'll help you out!

Purchased on iOS / Apple App Store

If you signed up for your membership through the Campendium iOS app, you’ll need to cancel your subscription through Apple. You can update or cancel your subscription by following the steps below. You can find more info about managing Apple subscriptions here: https://support.apple.com/en-us/HT202039

From your iPhone

  1. Opening the Settings app on your phone.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription that you want to manage (Campendium).
  5. Tap Cancel Subscription.
    If there is no Cancel button, the subscription is already canceled and won't renew.

From your Mac:

  1. Open the App Store app.
  2. Click your name. If you can't find your name, click Sign In.
  3. Click Account Settings.
  4. Scroll to Subscriptions, then click Manage.
  5. Next to the Campendium subscription, click Edit.
  6. Click Cancel Subscription.
    If there is no Cancel button, the subscription is already canceled and won't renew.

When you're looking at the subscription in your Apple account, if it says "Expires [date]" then auto-renewal has already been turned off and there will be no further charges. If it says "Renews [date]" then auto-renewal is still on and there should be an option to cancel.

Note that we cannot manage subscriptions that were purchased through Apple. You will need to cancel renewal within your Apple settings or contact Apple if you need help doing this.

Purchased on Android / Google Play Store
If you purchased a Roadpass Pro subscription in the Campendium Android app, you can manage your subscription within the Google Play Store subscription manager. This can be found on your Android devices within the Google Play Store options menu.

Follow the steps below or learn more about managing your Google Play subscription by clicking here.

From your Android phone:

  1. Open the Google Play app Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.
  4. Select the Roadpass Pro or Campendium subscription.
  5. Tap Cancel subscription.
  6. Follow the instructions.

From your computer:

  1. Go to play.google.com.
  2. At the top right, click your profile icon.
  3. Click Payments & subscriptions.
  4. Next to the Roadpass Pro or Campendium subscription, select Manage.
  5. In the confirmation pop-up, click Cancel subscription.

If you aren't sure where you purchased your Roadpass Pro Campendium Membership, please contact us and let us know the email on your Roadpass Pro or Campendium account. We'll be able to confirm where your subscription was purchased and either cancel it for you or point you in the right direction if it needs to be canceled through Apple.

Refund Policy

All membership payments are non-refundable, per the Terms of Use agreed to upon signup.

If you’re a new user and started a free 1-week trial, you will not be charged until the trial has ended. To avoid being charged, you must cancel prior to the end of the trial. After the trial is over and the subscription is paid for, then you will have access to the membership benefits for the subscription period.

If you’re an existing member, your subscription renews automatically unless you cancel prior to the end of your subscription period. We have a no-refunds policy and send renewal reminder emails to remind you to review and manage your subscription prior to the renewal date. 

  Apple Subscriptions

If your subscription was purchased in our iOS app and the subscription is listed under your Apple ID, your payment was processed directly by Apple and you must request a refund through the App Store by following the steps here. We cannot issue refunds for Apple purchases.

Was this article helpful?
41 out of 222 found this helpful